30-Day Quality Guarantee

30-Day Quality Guarantee

At Ciao Bijoux, we take pride in the quality and presentation of every order. Our 30-Day Quality Guarantee is designed to give you confidence if your item arrives damaged, defective, or incorrect.

What Is Covered

·       Items that arrive damaged

·       Manufacturing defects discovered within 30 days of delivery

·       Incorrect items sent by mistake

·       Personalized items that arrive with an error caused by Ciao Bijoux

What Is Not Covered

·       Normal wear and tear

·       Accidental damage

·       Loss or theft

·       Damage caused by water, perfume, chemicals, improper storage, or misuse

·       Tarnishing or discoloration caused by exposure to moisture, cosmetics, lotions, chlorine, sweat, or cleaning products

·       Customer spelling, sizing, engraving, or customization errors submitted at checkout

How to Submit a Quality Claim

1.     Contact us at ciaobijoux.info@gmail.com within 30 days of delivery.

2.     Include your order number and the email used at checkout.

3.     Attach clear photos of the item, packaging, and the issue.

4.     Allow us to review the claim and provide next steps.

Resolution Options

When a claim is approved, Ciao Bijoux may offer a replacement, exchange, store credit, or refund depending on the item, availability, and nature of the issue.

No Extended Warranty

Ciao Bijoux does not offer a lifetime warranty or extended product warranty. This 30-Day Quality Guarantee applies only to eligible issues reported within 30 days of delivery.

Need Help?

For questions about this policy or your order, please contact us at ciaobijoux.info@gmail.com.