Shipping & Delivery Policy

Shipping & Delivery Policy

Every Ciao Bijoux order is carefully prepared before shipment. Please review the details below so you know what to expect after placing your order.

Processing Time

Most in-stock and personalized orders are processed within 3-5 business days. Business days are Monday through Friday, excluding major U.S. holidays.

Shipping Rates

Shipping rates are calculated and displayed at checkout. Ciao Bijoux does not currently offer free shipping unless a specific promotion is clearly stated at the time of purchase.

Domestic Shipping

We ship within the United States. Delivery times depend on the shipping method selected at checkout and the carrier's service schedule.

International Shipping

We ship internationally to select destinations. International delivery times vary by country, customs processing, and carrier availability.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country. These charges are not included in the item price or shipping cost unless clearly stated at checkout.

Order Tracking

When your order ships, you will receive tracking information by email when available. Tracking updates may take 24-48 hours to appear after a label is created.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order. Ciao Bijoux is not responsible for delays, lost packages, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the carrier, delivery timing is controlled by the carrier. If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, building management, and the carrier. We will do our best to assist with carrier information, but Ciao Bijoux is not responsible for packages marked delivered by the carrier.

Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned due to unpaid customs charges or incorrect address information may be subject to additional shipping fees. Original shipping costs are non-refundable.

Holiday and High-Volume Seasons

During holidays, promotions, and high-volume periods, processing and delivery may take longer than usual. We recommend ordering early for gifts and special occasions.