Returns & Refunds Policy

We want you to love your Ciao Bijoux purchase. If something is not right, we are here to help. Please review the policy below before starting a return.

30-Day Return Window

Eligible items may be returned within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with original packaging when possible.

Items Eligible for Return

• Non-personalized jewelry and accessories in unused, unworn condition

• Items returned within 30 days of delivery

• Items with proof of purchase from Ciao Bijoux

Final Sale Items

The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or custom jewelry

• Items made or prepared with customer-selected initials, names, dates, colors, sizing, engraving, or other custom details

• Gift cards, if offered

• Items marked final sale at the time of purchase

How to Start a Return

1. Email ciaobijoux.info@gmail.com within 30 days of delivery.

2. Include your order number and the email address used at checkout.

3. Tell us which item you would like to return and the reason for the return.

4. Wait for return approval before mailing the item back.

Return Address

Ciao Bijoux Returns
23 NE 17th Terrace
Apt 1714
Miami, FL 33132
United States

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, incorrect, or the return is due to an error by Ciao Bijoux. We recommend using a trackable shipping service. Ciao Bijoux is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Please allow your bank or payment provider additional time to post the refund.

Original Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error by Ciao Bijoux or the item arrived damaged, defective, or incorrect.

Exchanges

The fastest way to exchange an item is to return the eligible item and place a new order once the return is approved. Availability is not guaranteed while a return is in process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement, exchange, store credit, or refund.

Unauthorized Returns

Items sent back without return approval may be refused, returned to sender, or delayed in processing.

Need Help?

For questions about this policy or your order, please contact us at ciaobijoux.info@gmail.com.